Tulip’s Clienteling is a customer relationship app focused on empowering workers in retail stores. With easy access to product and customer information, store associates use the app to look up products in a catalog, manage customer information and black books, manage follow-ups, and communicate with clients.
Clienteling delivers a personalized shoulder-to-shoulder experience for shoppers in your store and can transform one-time buyers into customers loyal to your brand. The app includes access to customer wishlist and order history, black book management, follow-up management, email and SMS messaging.
Tulip’s Clienteling App is available to Tulip customers only.
Key Features
Catalog Access
Leverage real-time product information in an elegant shoulder-to-shoulder selling experience. Quickly look up products via search. Become instant product experts with access to product details, manufacturers’ notes and rich media.
Customer Information
View of all your customers and their profiles in one mobile app. Segment customers based on past purchase behavior and communication preferences so you can target your messaging to those most likely to buy. Capture meticulous notes about each customer to better serve them, and review a record of all past interactions with them.
Black Book
Curate a list of your most engaged customers so that you can keep them top of mind, treat them like VIPs, and further develop highly personalized relationships with them.
Customer Messaging & VoIP Calling
Interact with customers after they leave the store with personalized email, SMS messages or phone calls via VoIP. Use templates to say just the right thing (Email & SMS only). All communications are monitored and recorded so that valuable history can be reviewed and passed along to future associates.
Follow-up Management
Stay on top of your outreach by setting up follow-up reminder tasks. Take timely action that keeps your customers involved with your brand, create trust, and show that you prioritize their interests.
Look Building
Curate the latest styles and collections from your catalog into a look and share it with your customers. Easily manage look templates to achieve a higher customer outreach with your latest products.
Dashboards
Understand how outreach translates into return store visits and new sales so that you can plan how to take your business to the next level.